Refund Policy

At Circular.sbs, customer satisfaction is our top priority. We strive to ensure that our eSIM services meet your expectations. However, due to the nature of digital products and instant delivery, we have specific conditions for refunds. Please read our policy carefully before making a purchase.

1. Eligibility for Refunds

We offer refunds under the following circumstances:

  • The eSIM could not be activated due to a verified technical issue on our side.

  • The data plan could not be used due to network unavailability in the selected region (verified by our support team).

  • Duplicate or accidental purchases of the same eSIM/data plan.

  • Purchase was made but eSIM profile was not delivered or used.

2. Non-Refundable Situations

Refunds will not be provided if:

  • The eSIM was successfully delivered and installed.

  • The user provided incorrect device compatibility (e.g., non-eSIM-supported device).

  • The user changed their mind after the eSIM was delivered or activated.

  • Data usage was consumed fully or partially.

  • The issue was due to lack of network coverage caused by third-party providers.

3. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

  1. Email us at support@circular.sbs within 7 days of purchase.

  2. Include your Order ID, device model, and a brief explanation of the issue.

  3. Our support team will investigate and respond within 48 hours.

4. Refund Method

Approved refunds will be issued to your original payment method within 7–10 business days, depending on your bank or payment provider.

5. Need Help?

If you have any questions about our refund policy, please contact us at:

📧 Email: support@circular.sbs
🌐 Website: https://circular.sbs